SHIPPING & RETURNS
SHIPPING POLICY
At Rommel, we are dedicated to ensuring a seamless shopping experience for our customers. Our shipping policy is designed to provide clarity on shipping methods, packaging, and costs. We aim to build trust and loyalty by using transparent and easy-to-understand language to communicate our shipping process.
Orders are typically processed and delivered within 24 to 48 hours. Shipping fees are as follows:
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Main Areas: AED 25 (includes Abu Dhabi, Al Ain, Dubai, Sharjah, Umm Al Quwain, Ras Al Khaimah, and Fujairah).
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Western Areas: AED 50.
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Remote Areas: AED 40 (includes Hatta, Al Madam, Al Wiqan, Al Dharah, Al Muniai, Sweihan, Nahil, Abu Samrah, Bu Kirayyah, Al Khatim, Al Qou', Al Khaznah, Al Sad, and Remah).
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RETURN & EXCHANGE POLICY
Please note that returns are not accepted unless the product is defective or does not meet the agreed specifications. For any issues related to returns, please contact our customer support team to initiate the process and provide the necessary details. This policy ensures the quality and integrity of our offerings while maintaining a seamless customer experience.